Assessment of BIC Services to the College:

• Spring 2007 Survey report

In May 2007 the Mahaffey Business Information Center staff conducted it first satisfaction survey. Since the BIC serves the entire MCoB, the survey was sent to everyone within the College except students. Student are surveyed each semester via the BIC Facilities Users Survey. The BIC emulated the MCoB Information Technology group in conducting and reporting the results. The results are attached.

The results were very satisfying. Overall the rating from those using BIC services were within the range of Satisfied and Very Satisfied. Two areas, both concerning the tangible collections housed in the Hesburgh Library Building, had lower ratings. These may be areas for further exploration.

From the comments received, the following area warrant further investigation:

Book collection as to the need for more books & the process for recommending purchases.
Currentness of some BIC data sources
Slowness of delivery of InterLibrary Loan materials
The presence of the BIC within the MCoB, a more robust facility (research and study)

It was noted that a significant number of the College users has never used many of the BIC capabilities but also did NOT want to be contacted by the Librarians. It will be a challenge to make sure that MCoB faculty and staff are aware of the services without being too intrusive. I suspect this will be an ongoing conversation and education process.